How do you evidence standard 2.1: the service has defined roles and responsibilities for facilities, equipment and IT management?

Published 21 September 2026

We would expect a written summary in your operational plan with details on your services IT development and update policy. That your services IT systems are designed to allow the collection, management and monitoring of data to support clinical service delivery.

Your operational plan must demonstrate how your services IT software supports your PR delivery/including the audit database.

We would expect to see clearly laid out in your operational plan, which staff is responsible for which areas as well as the administration roles within the clinical team in regards to data inputting and what support is available to staff.

Please find an example of an operational plan in our resource library. 

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